FAQ
General
We do not! Our brick and mortar store in Downtown Savannah, GA has our full inventory available for you to shop in person. If you would ever like to purchase something you’ve seen on Instagram or while in the store, and can’t make it in, feel free to give us a call! We’d be happy to help you with an over the phone purchase. We also love suggestions for what products our customers would like to see on our website.
At this time we do not sell gift cards online. They are available to purchase over the phone, and we can send a “You’ve got a Gift” email to you or to the recipient. However, please be aware that all gift cards are only valid for in store use at this time.
Absolutely! Please write in the comments/notes section when placing your order to let us know if this is a gift. We will make sure to take off any prices, and make sure it looks beautiful when it arrives!
Of course! There is an option during checkout to set your delivery method as in store pick up. Once you’ve placed your order our staff will package it up and mark your items as ready for pick up. Please note that all in-store pick ups must occur during business hours between 11-6 everyday.
We do! Our only storefront is located in the heart of Downtown Savannah, GA. We are located at 34 Barnard Street, and we have been here for 28 years. Our wonderful staff there is happy to assist you with styling an outfit, finding the perfect pair of shoes, or customizing a charm necklace just for you!
We typically package and drop off orders to the shipping facilities 1-2 business days after purchase. If you are worried about a package not arriving in time or any other concerns, please reach out and we can figure out the best option for you!
Returns & Refunds & Exchanges
The quickest way to reach us is by giving us a call at 912-236-6150 or sending us a direct message on Instagram. We are happy to help assist you with your return and hopefully find you something else you’ll love! All return shipping costs will be at the expense of the customer. Please also look over our return and shipping policy to find more information.
All soap, skincare, and bath products cannot be returned and are all final sale once purchased. Since they are hygiene products, we want to ensure all products are unused and untampered with. Thank you for your understanding, and if you have any additional questions or concerns please don’t hesitate to reach out!
You absolutely can! By contacting us through email or phone (listed above) we can assist you with an exchange. Typically we can process your exchange within 2-3 business days of receiving the exchanged item. All return shipping costs will be at the expense of the customer. Please also look over our return and shipping policy to find more information.